Pijin™
Account

Delete Your Pijin Account

You can ask us to delete your Pijin account and the personal data associated with it at any time. This page explains how to make a request, what we delete, and what we are required to keep.

Last updated: October 20, 2026

How to request account deletion

  1. Send an email to support.pijin@gmail.com from the email address registered to your Pijin account, with the subject "Account Deletion Request".
  2. Include your full name and the mobile number registered to your account.
  3. We will reply to confirm that the account belongs to you. We will never ask for your PIN or your recovery phrase.
  4. Your account will be deleted within 30 days, and we will email you when it is done.

Before you request deletion

  • Move your balance out first. After your account is deleted, you will no longer be able to use Pijin to access any remaining balance.
  • Uninstalling the app does not delete your account. You must send a deletion request as described above.
  • Account deletion is permanent and cannot be undone.

What we delete

  • Your first name, last name, email address and mobile phone number.
  • Your PIN hash.
  • Your account profile, including your Short ID and registered device key.

What we keep

  • Transaction and settlement records are kept for up to 5 years for fraud prevention and legal compliance, and are then deleted.
  • Records on the Stellar blockchain, such as wallet public keys and past payments, are public and permanent. They cannot be deleted by anyone, including Pijin.

Questions

For more about how we handle your data, read our Privacy Policy, or email us at support.pijin@gmail.com.